Try at Home

TRY AT HOME

It is very important to us that you can confidently find the perfect fit and style when shopping with us online.

Now, you can try our products before you buy, completely risk-free!

HOW IT WORKS

ADD TO CART:
Use the "TRY AT HOME" button when adding items to your cart.
CHECKOUT & PAYMENT HOLD:
We temporarily freeze the full amount on your card to reserve your items. It will show as pending in your account, but not paid. You won’t be charged until you decide to keep the items.
TRY AT HOME:
Once your order arrives, you will have 3 days to try on the items.
KEEP OR RETURN:
We'll send access to your Customer Portal where you can follow the steps to finalize your order. You'll only be charged for the items you decide to keep.

RETURNS

If you need to return anything, we'll send you a prepaid return label by email when we receive your return request.

Returns must be posted within 3 days after submitting your return request.

All items returned for exchange are free of charge. A $12 restocking fee applies if you return all items.

FAQ's

Can I use a discount code? Can I use a discount code?

Yes, you can use a discount code, but it must be applied at the time of the initial order. Enter your discount code at checkout before completing your order details. The discount will be reflected in the final amount you pay for any items you decide to keep.

How does the authorization process work? How does the authorization process work?

When you use the TBYB service, you will be asked to provide payment details at checkout. We will then authorize your credit card for the order amount to ensure the payment method is valid. This is not a charge, and no funds will be taken from your account at this stage. The authorization simply holds the potential total cost of the order until you decide which items you want to keep. The charge will appear as pending in your account, but not paid.

When will I be charged for my order? When will I be charged for my order?

You will only be charged for the items you choose to keep after finalizing your order through the Customer Portal.

What is the Restocking Fee? What is the Restocking Fee?

The Restocking fee is a $12 charge that applies only if you decide to return all items from your order. This fee covers the cost of the service, including shipping, handling, and processing of returns. It is only charged if no items from the order are kept. This fee ensures that we can continue to offer our customers the flexibility to try products at home before committing to a purchase.

Where is this service available? Where is this service available?

Please note this service is currently only available in the US and for our full priced items (no sale).

How do I complete my order after I tried it at home? How do I complete my order after I tried it at home?

Try Before You Buy orders must be completed in the Mirra Customer Portal. You will be able to confirm which items you wish to purchase, and request a return if needed.