Domestic Refunds/Exchanges

We hope that you love your purchase from One Golden Thread. If for any reason you are not completely satisfied with your purchase we accept returns within 21 days of the original purchase.      

Merchandise must be unworn, unwashed and in its original condition with all tags attached.

Refunds will be made in the form of original payment within two weeks of receiving the goods back in our warehouse. Any orders under $100 will be subject to a $9.00 restocking fee which we be deducted from the refund. Customer to pay the cost of shipping the package back to One Golden Thread via a tracked service.

Exchanges will be accepted if the items are defective, damaged, or the wrong size. If you need to exchange it for the same item, send us an email at support@onegoldenthread.com. Customer to pay the cost of shipping the package back to One Golden Thread via a tracked service.

 

E-gift cards and final sale items cannot be returned or refunded.


If you do not see an answer to your question above, please send us an email at support@onegoldenthread.com. We’d love to hear from you!


International Returns

We ship internationally to select countries. The goods will be imported on behalf of the consignee/buyer. The consignee authorizes One Golden Thread to import the goods on his/her behalf. Further, the consignee/buyer agrees One Golden Thread may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods. For questions or issues please contact support@onegoldenthread.com.

We accept returns of unworn items within 21 days of delivery.

Merchandise must be unworn, unwashed and in its original condition with all tags attached. 

If you would like to return an item, please email us at support@onegoldenthread.com for detailed instructions on how to return the item. You will be responsible for shipping the item back via a tracked mail carrier. One Golden Thread is unable to provide international return labels at this time. Customer to pay the cost of shipping the package back to One Golden Thread via a tracked service. We do not reimburse for the postage required to return. Any orders under $100 will be subject to a $9.00 restocking fee which we be deducted from the refund.

All refunds will be credited back to the original form of payment. Shipping costs are not refundable.