Domestic Refunds/Exchanges

We hope that you love your purchase from One Golden Thread. If for any reason you are not completely satisfied with your purchase we accept returns within 14 days of the original purchase.   

Merchandise must be unworn, unwashed and in its original condition with all tags attached.  

The exception is the face wrap, where all sales are final. Due the nature of these products and our times, we do not accept returns or exchanges on the face wrap.

Refunds will be made in the form of original payment within two weeks of receiving the goods back in our warehouse. Any orders under $100 will be subject to a $9.00 restocking fee which we be deducted from the refund. Customer to pay the cost of shipping the package back to One Golden Thread via a tracked service.

Exchanges will be accepted if the items are defective, damaged, or the wrong size. If you need to exchange it for the same item, send us an email at support@onegoldenthread.com. Customer to pay the cost of shipping the package back to One Golden Thread via a tracked service.

E-gift cards and final sale items cannot be returned or refunded.

If you do not see an answer to your question above, please send us an email at support@onegoldenthread.com. We’d love to hear from you!


International Returns/Exchanges

We ship internationally to select countries, whereby the buyer will pay the taxes & duties in addition to the purchase price of the goods.

Should an item wish to be returned, item must be returned in pristine, unworn, and unwashed condition with 14 days from tracked delivery / receipt of goods. Customer to pay the cost of shipping the package back to One Golden Thread via a tracked service.

Refunds will be made in the form of original payment within two weeks of receiving the goods back in our warehouse. Any orders under $100 will be subject to a $9.00 restocking fee which we be deducted from the refund.

Exchanges will be accepted if the items are defective, damaged, or the wrong size. If you need to exchange it for the same item, send us an email at support@onegoldenthread.com. Customer to pay the cost of shipping the package back to One Golden Thread via a tracked service, and customer to pay the cost of shipping the new item back to them.

For questions or issues please contact support@onegoldenthread.com.